FAQ

1. Ordering & Payment Security

Q1: How do I place an order?

Placing an order is quick and easy:

Browse our catalog and add items to your cart

Proceed to checkout and enter your shipping details

Complete payment using Visa, Mastercard, American Express, or Discover

Receive an order confirmation email immediately after payment

Security Assurance:
We use PCI-DSS compliant payment gateways and end-to-end encryption. Your payment details are never stored on our servers.

Q2: Is my payment information secure?

Absolutely. Protecting your privacy and financial security is our highest priority:

PCI-DSS certified payment platforms

SSL/TLS bank-level encryption

No internal access to your card information

2. Shipping & Delivery Time

Q3: Where do orders ship from, and how long does delivery take?

Shipping Origin: United States warehouse

Order Processing: Within 12 hours of payment confirmation; shipped within 2 business days

U.S. Orders: 3–5 business days

International Orders: 7–15 business days, depending on destination and local delivery speed

3. Duties & Taxes

Q4: Will I need to pay customs duties or import taxes upon delivery?

No.
Your checkout total already includes product cost, shipping fees, and all applicable import duties and VAT. There are no hidden charges.

4. Tracking & After-Sales Support

Q5: How can I track my order?

Receive a tracking number via shipping confirmation email

Log into your account and view order status under Order History

Track directly on carrier websites such as UPS, DHL, or FedEx